Oticon hearing aids app: how to install and pair it

Apps play a crucial role in modern life, helping us stay in touch, manage our finances, and control smart devices around our homes. They bring convenience and efficiency, making tasks more manageable and information more accessible. For users of hearing aids, the Oticon app offers a similar level of convenience and control. The Oticon hearing aids app is designed with simplicity in mind, making it an excellent choice for those who appreciate an intuitive and straightforward user experience. The Oticon hearing aid app allows users to easily connect their hearing aids to their smartphones. It provides a seamless way to adjust settings, manage features, and even get assistance when needed. In this article, we'll explore the features of the Oticon app, how to connect your hearing aids, and some useful tips to enhance your experience. Whether you're adjusting the volume, switching between programs, or customizing sound settings, the Oticon app puts the control right at your fingertips, ensuring that managing your hearing aids is as simple and efficient as using any other app on your smartphone.

Oticon companion app: a short guide

After the dismissal of the Oticon ON App, this is the new official Oticon app. The Oticon Companion app is designed to give users easy control over their hearing aids, allowing them to adjust sound settings and stream sound directly to the hearing aids. It facilitates remote communication with hearing care professionals for follow-up visits, making it convenient for users to receive care from home. The app supports various features like volume and program changes, access to accessories, streaming equalizer adjustments, and a remote microphone function. It also includes a "Find my hearing aids" feature, the ability to sign in or create an account for personalized use, and preparation steps for remote visits. The app offers a specific solution for tinnitus sufferers with its Tinnitus SoundSupport function. Here's a table outlining the key features and functionalities:

Feature

Functionality

Volume and Mute Control

Allows users to adjust the volume of hearing aids and mute them.

Program Changes

Users can switch between different preset sound adjustments optimized for various environments.

Accessories Integration

Supports integration with devices like TV Adapter, EduMic, and ConnectClip for enhanced sound streaming.

Streaming Tranquilizer

Lets users adjust the loudness of frequency bands for streaming sounds

Remote Microphone

Utilises a mobile device as a remote microphone to stream sound directly to hearing aids.

Find My Hearing Aids

Helps locate missing hearing aids by showing their last known location on a map.

Account Creation and Sign In

Facilitate personalised app use by allowing account creation or sign in with existing credentials.

RemoteCare Visits

Enables remote follow-up visits with hearing care professionals, including video calls and text messaging.

Tinnitus SoundSupport

Provides relief for tinnitus sufferers with specially designed programs that play various sounds to distract from tinnitus.

This summary and table highlight the Oticon Companion app's functionalities, making it a comprehensive tool for managing hearing aids and addressing hearing care needs remotely. The Oticon Companion App can be downloaded on Google Play or Apple Store. Find more information for download on the Oticon website, here. In addition to this, the Oticon Companion app simplifies managing your hearing aids with its main screen features:

Sound Tab:

  • Adjust volume, select programs, and fine-tune streaming sound quality.
  • Use arrows or drop-down menu for program selection.
  • Bass, mid, and treble adjustments for streaming are below volume control.

SpeechBooster: 

  • Enhances speech for clearer audibility, found in the bottom right of the sound tab.

Hearing Aids Tab:

  • Displays battery life percentage.
  • Includes "Find My Hearing Aids" feature.

Remote Care Tab:

  • Offers remote programming by an audiologist.
  • Requires setting up an account and coordination with your provider.
  • Control and customize your hearing experience effortlessly with these features.
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Oticon App compatibility: laptops and smartphones

For Oticon hearing aid users looking to connect their devices to laptops and smartphones, here's a straightforward guide on Oticon app compatibility:

  • Oticon Hearing Aids: Compatible models include Oticon Engage, Intent, Real, More, Own, Zircon, and Play PX. These models support Audio Streaming for Hearing Aids (ASHA) for direct streaming from Android 10 or later devices with Bluetooth 5.0.
  • Oticon Companion App: Compatible with Android devices running Android 8.0 (Oreo) or later, and iOS devices with iOS 15.0 or later. Use this app to connect and control your hearing aids' sound settings.
  • ConnectClip: For devices without Bluetooth, like some laptops, use Oticon's ConnectClip for connectivity. It's compatible with Bluetooth 2.1+EDR or later and also acts as a remote microphone and a wireless headset.
  • Oticon ON App: Compatible with Apple devices running iOS 14.0 or later and Apple Watch OS 4.0 or later. This app allowed control of Oticon Bluetooth hearing aids from your devices.

Wireless Connections:

  • ConnectClip: Turns hearing aids into a wireless headset and functions as a remote microphone.
  • TV Adapter: Streams TV audio directly to hearing aids.
  • Remote Control: Offers discreet control of hearing aids.
  • Smartphones: Supports music and audio streaming with compatible Android devices through ASHA. Use Oticon Companion for hearing aid control.
  • Phone Adapter: Connects hearing aids to landline phones with ConnectClip.
  • EduMic: Multi-functional device acting as a remote microphone, telecoil receiver, media streamer, and classroom solution.

Hands-Free Communication:

  • Oticon's Bluetooth hearing aids allow hands-free calls from iPhones and iPads via Bluetooth Low Energy technology, without an intermediary device.
  • Streaming Audio from Smartphones:
  • iPhone and iPad: Oticon Bluetooth hearing aids are Made For iPhone, allowing direct streaming of music, calls, and more.
  • Android: Devices supporting ASHA can stream audio directly to hearing aids. For non-ASHA devices, ConnectClip is required.

Oticon Companion App:

  • Offers control and personalisation of hearing aids, remote counselling, device management, and more. Compatible with all Oticon Bluetooth hearing aids, except Oticon Opn and Siya for the streaming equalizer feature.

Pairing Oticon App for Android with hearing aids

Check out our guide to pair Oticon hearing aids with an Android device. Connect your Bluetooth-enabled Oticon hearing aids to your Android device using the Oticon app to control them directly from your phone's screen. If your hearing aids and phone support Audio Streaming for Hearing Aids (ASHA), you can stream sound directly. Otherwise, ConnectClip can be used for streaming.

Steps to Connect:

  1. Download the Oticon Companion app Android from the Google Play™ Store and open it on your device.
  2. Follow the app's instructions to pair your hearing aids.
  3. Ensure your phone's Bluetooth is turned on.
  4. Allow Oticon Companion location permissions (needed for Bluetooth functionality).
  5. Restart your hearing aids and keep them close to your phone for about 3 minutes to enter pairing mode.
  6. The app will search for your hearing aids.
  7. Once found, your hearing aids' name will appear on the screen; select YES to pair.
  8. Wait for Oticon Companion to connect to your hearing aids. If prompted, confirm the pairing.
  9. After connecting, press CONTINUE to finish the setup. Your hearing aids are now connected to your phone, and you can start controlling them from your screen using the Oticon ConnectLine app for Android.

Oticon App for Windows

To utilise Oticon hearing aids with a Windows or a Windows 10 PC:

  1. Install Oticon ConnectLine: Download and install the Oticon ConnectLine software, enabling you to manage hearing aid settings and connect audio devices.
  2. Pair Devices: Pair your Oticon hearing aids with your PC via ConnectLine. Compatible models include Alta2, Nera2, Ria2, Dynamo, and Sensei.
  3. Use ConnectClip: Utilise Oticon ConnectClip to stream audio from your computer to your hearing aids. Watch tutorials like "How to use ConnectClip with a PC" for guidance.
  4. Follow Video Guides: Watch videos such as "How to use Oticon ConnectClip with a computer" and "How to use ConnectClip with a PC" for step-by-step instructions.

With these steps, you can seamlessly integrate Oticon hearing aids with your laptop or Windows PC for enhanced audio experiences. If your hearing aids come without Bluetooth technology, you can connect them to your PC, laptop or tablet using Oticon Streamer Pro

Pairing Oticon App, iPhone and hearing aids

Oticon Bluetooth hearing aids are "Made For iPhone" (MFi), allowing seamless connection to your iPhone, iPad®, or iPod touch®. This enables audio streaming from your phone to your hearing aids and controls through the Oticon app for iPhone.

Steps may vary based on your iOS version.

  1. Open the Settings app on your iPhone.
  2. Scroll down and tap Accessibility.
  3. Within Accessibility settings, select Hearing Devices.
  4. Restart your hearing aids and keep them close to your device for about 3 minutes to enter pairing mode.
  5. When detected, tap on your Oticon hearing aids' name to connect and confirm pairing.
  6. Download and open the Oticon app iPhone from the App Store. It will automatically detect the paired hearing aids for full control. Your hearing aids are now connected to your phone, and you can control them from your screen.

Oticon ON app for Android and iPhone

The Oticon ON app, compatible with version 2.3.0 or later, is designed to provide users of Oticon wireless hearing aids with direct control over their hearing devices through Apple iOS or Android devices. It facilitates various functionalities, including program and volume adjustments, hearing aid location services, and personal listening goals through HearingFitness. The app also integrates with Internet of Things (IFTTT) services for enhanced personalization and convenience. Users are encouraged to keep the app and their devices updated to the latest versions for optimal performance. Here's a table outlining the key features and functionalities of the Oticon ON app:

Feature

Functionality

Remote Control

Enables changing of hearing aid programs and volume adjustments.

Hearing Aids

Allows users to check battery levels and find lost hearing aids.

HearingFitness

Users can set personal listening goals and track daily hearing aid usage.

Internet of Things (IFTTT)

Connects hearing aids to the Internet of Things for automating daily activities.

Tinnitus SoundSupport

Provides relief sounds for users suffering from tinnitus as part of a management program.

Streaming Equalizer 

Adjusts the loudness of frequency bands for streamed sound from mobile devices and Oticon accessories.

Remote Microphone

Turns the user's mobile device into a remote microphone to stream sound directly to hearing aids.

Sound Booster

Enhances focus on speech by suppressing non-speech sound sources from the back and sides (available for select models).

Find My Hearing Aids

Shows the last known location of paired hearing aids on a map, aiding in retrieval.

Apple Watch Compatibility

Allows for control over volume, mute/ unmute functions, and program changes directly from an Apple Watch.

This summary and table provide insight into the functionalities of the Oticon ON app, offering users enhanced control and personalisation of their hearing aid experience. The Oticon ON App, which has been discontinued, could be downloaded on Google Play or Apple Store. Versions for Android and iPhone users were available. The app is no longer in use and was replaced by Oticon Companion App. Both Oticon apps work to control the volume and adjust other settings in the hearing aids. But, there are slight differences. Previously, Oticon ON did not incorporate Remote Care within the app and required an additional, separate app. The Oticon Companion app merges both into one app now.

Oticon ON app: the latest version

The Oticon ON app is being phased out, making way for the advanced Oticon Companion app, which brings a host of new features and updates. Here's what you need to know about the transition and the differences between the two apps. For optimal performance, users should uninstall Oticon ON after transitioning to Oticon Companion. Rest assured, your hearing aid settings and programs will remain intact during the upgrade as they are stored in the hearing aids themselves.

To embrace the full range of features and ensure compatibility with your hearing aids, visit the Oticon support page.

Oticon ON App:

  • Features: Offers basic functions like volume adjustments, program changes, battery info, streaming equalizer, Sound Booster, and Find My Hearing Aid.
  • Compatibility: Works with a range of Oticon hearing aids but lacks integrated Remote Care.

Oticon Companion App:

  • New Standard: Replaces Oticon ON with enhanced features and compatibility with iOS 17.
  • Integrated Remote Care: Combines hearing aid control with remote care in one app, eliminating the need for separate apps.
  • Exclusive Features: Sound equalizer, HearingFitness, and Remember volume settings are exclusive to Oticon Real hearing aids with firmware 1.1.0 or higher.
  • Firmware Requirement: Oticon Opn hearing aids need a firmware update (version 6.0 or higher) for compatibility.

Key Differences:

  • Remote Care Integration: Oticon Companion integrates Remote Care, whereas Oticon ON required an additional app for this function.
  • Exclusive Oticon Real Features: Oticon Companion provides unique features for Oticon Real users, like the Sound equalizer and SpeechBooster.
  • Exclusive Features: Some features of the Oticon Companion app are model-specific and may require firmware updates.

How to use Oticon App

Easily manage your hearing aids with the Oticon Companion app on your phone or tablet. Here’s how to get started:

Transitioning from Oticon ON to Oticon Companion

  1. Switch to Oticon Companion for the latest features as Oticon ON will soon be unavailable.
  2. Uninstall Oticon ON after downloading Oticon Companion for optimal performance.
  3. Your settings remain intact; upgrading the app won’t affect your hearing aids' fitting settings and programs.

Compatibility and Firmware

  • Firmware Update: Oticon Opn hearing aids with firmware below 6.0 need an upgrade for compatibility with the Oticon Companion app.
  • Feature Availability: Some features, like Sound Equalizer and HearingFitness, are specific to Oticon Real hearing aids and may require firmware 1.1.0. Check with your hearing care professional for updates.

Getting Started with Oticon Companion

  • Pairing: Download the app and pair your hearing aids with your device.
  • Connecting: Open the app and tap "Connect hearing aids." If there’s trouble connecting, restart your hearing aids and try again.

App Features

  • Volume Control: Adjust volume for both hearing aids simultaneously or individually.
  • Programs: Switch between up to four custom listening programs.
  • Sound Equalizer: Balance pitch and reduce background noise with features like SpeechBooster.
  • Streaming: Stream music and audio directly to your hearing aids; use the Streaming Equalizer for fine-tuning.
  • Hands-Free Calls: Make and receive calls hands-free with recent Oticon hearing aids paired with an iPhone or iPad, or use an Oticon ConnectClip for other devices.
  • Remote Microphone: Use your iPhone or iPad as a remote microphone for clearer hearing in distant conversations.
  • Apple Watch Integration: Control your hearing aids using an Apple Watch.
  • HearingFitness: Track and improve your hearing habits.
  • RemoteCare: Meet your hearing care professional online for adjustments.
  • Battery Level: Check the battery status and receive notifications.
  • Firmware Updates: Keep your hearing aids up-to-date with the latest firmware.
  • Find My Hearing Aids: Locate lost hearing aids using the app.

Maximize your hearing aid experience with the Oticon Companion app, designed for easy and intuitive control over your devices.

How to install Oticon App

To install the Oticon Companion app:

  1. Go to the Google Play Store on your Android device.
  2. Search for "Oticon Companion" and download the app.
  3. Once the app is downloaded and installed, open it on your device.
  4. Follow the on-screen instructions to set up and customize the app according to your preferences.
  5. Ensure that your hearing aids are compatible with the Oticon Companion app for seamless integration and functionality.

For advanced features like Sound Equalizer and Remember Volume Settings, make sure your hearing aids have firmware version 1.1.0 or later, and consult your hearing care professional for assistance. You can find video tutorials on how to set up and manage Oticon Companion App on Oticon's official YouTube channel. Check out the linked playlist.

How to turn off Oticon App

To turn off the Oticon ON app:

  1. Close the app on your smartphone. This can typically be done by pressing the home button or using the app-switching function to close it manually.

If you want to disconnect your Oticon hearing aids from your smartphone temporarily:

  1. Open the Bluetooth settings on your iPhone.
  2. Locate your Oticon hearing aids from the list of connected devices.
  3. Tap on the "i" icon next to your Oticon hearing aids.
  4. In the new panel that appears, select "Disconnect" to temporarily disconnect your hearing aids from your iPhone.

How to pair hearing aids to Oticon app

To pair your hearing aids with the Oticon Companion app, here are our instructions:

  1. Open the Oticon Companion app on your smartphone or tablet.
  2. Tap "Connect hearing aids" within the app.
  3. If the app fails to connect to your hearing aids, restart them.
  4. For iPhone users, navigate to Settings > Accessibility > Hearing Devices on your device. Then, select the hearing aids at the top of the screen to pair them.
  5. Follow the prompts to complete the pairing process.

By following these steps, you'll successfully pair your hearing aids with the Oticon Companion app for convenient control and customization.

How to update Oticon app

To update the Oticon app:

  1. For Android users, visit the Google Play Store. For iOS users, go to the App Store
  2. Search for "Oticon Companion" app. If an update is available, you'll see an option to update the app.
  3. Tap on "Update" to download and install the latest version. Alternatively, ensure your hearing aids are paired with your mobile device, then access the Oticon Companion app.
  4. Tap the hearing aid icon at the bottom of your screen, followed by "Hearing aid updates"

How to download Oticon app

To download the Oticon Companion app:

  1. For iOS devices, visit the App Store and search for "Oticon Companion." Then, download and install the app.
  2. For Android devices, go to the Google Play Store, search for "Oticon Companion," and download the app.
  3. Once installed, open the app on your device.
  4. Follow the on-screen instructions to pair and connect your hearing aids to the app.
  5. If the app encounters difficulty connecting to your hearing aids, try restarting your hearing aids and attempting to connect again.

By following these steps, you can easily download and set up the Oticon Companion app to enhance your hearing aid experience.

How to change volume and mute your hearing aids

How to change the volume and mute your hearing aids in the Oticon Companion app? Check this video guide

If Oticon Companion app is not working: what to do

To address issues with the Oticon Companion app:

  1. Force Stop the app: On Android, go to "Settings" > "Apps" > "Oticon Companion" > "Force Stop".
  2. Update the app: Ensure it's the latest version on the Play Store. If you're struggling to connect with the Oticon app, try these simple steps: 
  • Update your phone to the latest software version. 
  • Turn your phone off and on again. 
  • Make sure Bluetooth is on and your hearing aids are paired with your phone. If the connection issue persists, uninstall and reinstall the app.

After this, clear app cache and data: In device settings, go to "Apps" > "Oticon Companion" > "Storage" > "Clear Data".

For connection issues:

  1. Uninstall the app.
  2. Remove Bluetooth/MFI pairings.
  3. Reboot the phone.
  4. Repair Bluetooth/MFI.
  5. Reinstall the app and pair in the app.

For iOS, ensure proper pairing in Settings > Accessibility > Hearing Devices.

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Oticon Companion app reviews

Pros

  • Comprehensive Control: Users appreciate the ability to adjust volume, access equalizer settings, and boost voice recognition, enhancing their hearing aid experience.
  • Intuitive Use: Some users find the app straightforward and easy to navigate, especially when switching between various functionalities.
  • Connectivity Features: The app offers a range of connectivity options, including streaming from TVs and the use of ConnectClip as a wireless headset, which some users find beneficial.

Cons

  • Connectivity Issues: A common complaint among users is the app's tendency to disconnect from hearing aids, particularly noted by iPhone users. Reconnecting often requires restarting the app or the hearing aids, which can be inconvenient.
  • App Stability: The app is reported to crash frequently on iPads, immediately closing upon opening, which frustrates users who expect a seamless experience.
  • Limited Tinnitus Sound Options: Users looking for specific tinnitus therapy sounds, like rain or running water, find the app's offerings limited, impacting their user experience.
  • Support Responsiveness: Users express dissatisfaction with the slow and often vague responses from the support team, contributing to a feeling of being overlooked.
  • Volume Control Issues: Some users note that volume settings don't always save, leading to inconsistencies in hearing aid performance.
  • User Interface (UI) Clarity: The app's interface can be confusing for less frequent users, with some finding the pathway to desired settings unclear.

In summary, while the Oticon Companion app offers a range of useful features for hearing aid users, there are notable areas for improvement, particularly in app stability, connectivity, and user support.

FAQs about Oticon App

Which Oticon app do I need?

Oticon Companion app: It's an all-in-one solution available for both Android™ and Apple® devices

The Oticon Companion App works with all Oticon Bluetooth® hearing aids, though specific features may require a particular hearing aid model.

Is Oticon app free?

The Oticon ON app was free to download and use. It offered discreet remote control features for adjusting hearing aid volume and switching between programs. Additionally, the Oticon Companion app, which integrates various functionalities like phone calls, video chats, and music streaming, is also available for free.

What is More Sound Booster on Oticon app?

The More Sound Booster on the Oticon app is a feature designed to enhance speech understanding by focusing on sound from the front direction. Here's what it does:

  • Enhanced Directionality: MoreSound Booster directs sound amplification towards the front, aiding in better comprehension of speech.
  • Speech Emphasis: It emphasizes speech understanding by amplifying and focusing on speech sounds while reducing non-speech noise.
  • On-Demand Control: Users can activate the More Sound Booster as needed through the Oticon app, giving them control over their hearing experience. This feature contributes to improved hearing clarity and understanding, particularly in challenging listening environments.

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