Phonak phone app review: meet MyPhonak app

Highly acclaimed by thousands of consumers, the myPhonak app for Android is a free, intuitive smartphone application that empowers you to manage your hearing effortlessly while enhancing your overall well-being. Packed with value-added features and unique personalization options, this app seamlessly integrates into your lifestyle, providing an exceptional auditory experience. The myPhonak app for Android connects directly to compatible Phonak hearing aids via Bluetooth®, offering a broad range of controls to fine-tune your hearing settings. Users can easily adjust volume levels, modify noise reduction settings, and select from various predefined programs tailored to different listening environments. An integrated equalizer further allows precise fine-tuning of sound frequencies, ensuring a personalized hearing experience.

Beyond its advanced hearing adjustments, the app includes comprehensive health tracking functionalities. It enables you to monitor daily steps, track activity levels, and even record heart rate data, all contributing to overall well-being. Additionally, the Remote Support feature facilitates live video consultations with hearing care professionals, allowing for prompt remote adjustments and personalized care tailored to your specific needs.

Overall, the myPhonak app for Android stands out as an essential tool for Phonak hearing aid users. Its blend of advanced sound customization and integrated health monitoring not only optimizes your hearing experience but also supports a healthier, more active lifestyle. Read more about it in our article.

What is MyPhonak app and how it works

The myPhonak App is a highly rated smartphone application designed to enhance hearing aid users' experience through advanced personalization and health tracking features. It offers a user-friendly interface that allows individuals to take control of their hearing, ensuring seamless integration into daily life. The app includes features like Find My Hearing Aids, CROS mute and balance adjustments, and an optional Two-Factor Authentication for improved security. Additionally, it provides real-time health data tracking, remote consultations with hearing care professionals, and a customizable dark mode.

Phonak hearing aid app requirements

The myPhonak app enhances the functionality of Phonak hearing aids by enabling users to personalize settings, monitor health data, and receive remote support. To ensure optimal performance, it's essential to meet the following requirements:

Hearing Aid Compatibility

The myPhonak app is designed exclusively for hearing aids that support Bluetooth connectivity. Compatible models include:

Please note that some features may be limited to specific devices. In-ear models that do not support 2.4 GHz wireless connectivity are not compatible with the app.

Smartphone Compatibility

The myPhonak app functions on smartphones that have Bluetooth Low-Energy (BT-LE) capability. For iOS devices, the app requires iOS 14.0 or later, ensuring a seamless connection for users with recent models. Android users can access the app on Google Mobile Services (GMS)-certified devices that support Bluetooth 4.2 and are running Android OS 7.0 or newer.

This compatibility ensures that users with the supported Phonak hearing aids and smartphones can enjoy the full benefits of the myPhonak app for optimal hearing performance.

  • iOS Devices: The app is compatible with iPhone 6s and newer models running iOS 15.0 or later. These devices must support Bluetooth Low Energy (BT-LE).
  • Android Devices: The app is compatible with Google Mobile Services (GMS)-certified Android smartphones that support Bluetooth 4.2 and are running Android OS 8.0 or newer.

Additional Considerations:

  • Bluetooth® Low Energy (BT-LE): Both iOS and Android devices must support BT-LE to ensure seamless communication with the hearing aids.
  • Operating System Updates: Regularly updating your device's operating system can enhance compatibility and performance with the myPhonak app.

For a comprehensive list of compatible devices and further information, please refer to Phonak's official compatibility page.

By ensuring your hearing aids and smartphone meet these requirements, you can fully leverage the features and benefits offered by the myPhonak app.

Phonak app functionalities and features

Phonak Bolero hearing aid

With the introduction of the Phonak Infinio platform, myPhonak now supports all Infinio hearing aids with Bluetooth®, offering new functionalities such as estimated usage time per program, deep neural network-based noise reduction adjustments, and beamforming width customization for Audéo Sphere Infinio devices. The Find My Hearing Aids feature helps users locate lost devices, adding convenience and peace of mind. The app prioritizes ease of use and security, incorporating optional Two-Factor Authentication for an added layer of protection. Users can quickly access the most popular features via the myPhonak widgets, which allow for instant adjustments to volume, active programs, and mute settings based on their smartphone’s operating system. For personalized hearing control, myPhonak enables users to preset their hearing aids for optimal comfort in various listening situations. It includes dynamic noise cancellation, speech focus, and scenario-based programs tailored for environments like restaurants, TV watching, and music listening. The app also provides an extensive health tracking suite, including wearing time, step counting, heart rate monitoring, and activity level tracking, with optional goal-setting to encourage hearing health awareness. Another standout feature is remote support, allowing users to connect with their hearing care professional through video appointments, real-time adjustments, and even remote hearing tests via AudiogramDirect. This ensures personalized care without requiring in-person visits. If you need a consultation about hearing health, however, t’s advisable to consult an audiologist. For any questions, further information, or to schedule an appointment, feel free to contact our audiology expert.

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MyPhonak update and features introduced in 2024

The myPhonak 4.0 app has introduced several exciting new features, including the much-anticipated ‘Find my hearing aids’ function, expanded CROS controls, and Phonak Sky™ hearing aid compatibility. These updates enhance user control and accessibility, particularly for older kids and teens, who can now use myPhonak with their Sky hearing aids. The latest myPhonak 6.9 update, released on September 2, 2024, is available for iOS™ and Android™ and continues to provide remote control, health tracking, and telehealth programming for Phonak users.

  • ‘Find my hearing aids’ Feature with Phonak Infinio Users of Phonak Audéo™ Infinio, Audéo Sphere™ Infinio, Virto Infinio (coming soon), and CROS Infinio can now track their hearing aids through the app. The feature records the last known location of the devices and uses a signal strength meter to guide users to their lost aids when they are powered on and nearby. Location tracking must be enabled to use this function, requiring users to grant precise, always-on location access on their smartphones. This ensures accurate tracking even when the app is not open. Importantly, Sonova does not have access to user location data, maintaining privacy.
  • Expanded CROS Controls for Infinio, Lumity, and Paradise CROS With the new CROS control enhancements, users can now mute the CROS transmitter and adjust the balance of sound between the transmitter and the hearing aid. These controls are automatically available with myPhonak 6.9 without requiring a firmware update. To access them, users can navigate to “More settings” → “CROS settings” within the app, where they will find a mute toggle and a balance slider, allowing for a more tailored hearing experience.
  • Sky Hearing Aids Now Compatible with myPhonak App Phonak's Sky hearing aids, designed for pediatric users, are now compatible with myPhonak in addition to the myPhonak Junior app. This provides older children and teenagers with more advanced control options. While the Junior app offers temporary adjustments for Speech Focus and Noise Reduction, the myPhonak app provides additional settings, including Equalizer adjustments and soft vs. loud input customization (Dynamic mode). These settings can be saved as programs for quick access, giving users greater flexibility and independence in managing their hearing experience. If you're interested in the special features of this type of hearing devices, read our article about children's hearing aids.

With these updates, the myPhonak app continues to enhance personalization, accessibility, and usability for Phonak hearing aid users, empowering them with better control over their hearing health.

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MyPhonak app download and pairing instructions

To download and pair the myPhonak app with your Phonak hearing aids, follow these steps:

1. Download the myPhonak App

For iPhone Users:

  • Ensure your device is running iOS 15.0 or later.
  • Open the App Store and search for "myPhonak."
  • Tap "Get" to download and install the app.

For Android Users:

  • Ensure your device is running Android 8.0 or newer.
  • Open the Google Play Store and search for "myPhonak."
  • Tap "Install" to download and install the app.

2. Pairing Your Hearing Aids:

Preparation:

  • Turn on Bluetooth® on your smartphone.
  • Ensure your hearing aids are charged and turned on.

Pairing Process:

  • Open the myPhonak app.
  • Follow the on-screen instructions to start the pairing process.
  • When prompted, turn your hearing aids off and then back on to enter pairing mode.
  • The app will search for your hearing aids; once detected, select them to pair.
  • Confirm any pairing requests that appear on your smartphone.
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How to connect MyPhonak app to hearing aids

Connecting your Phonak hearing aids to the myPhonak app enables personalized control and monitoring. Follow these steps to establish the connection:

1. Enable Bluetooth® on Your Smartphone

Navigate to your device's settings and turn on Bluetooth®.

2. Pair Your Hearing Aids

For Rechargeable Hearing Aids:

  • Open the myPhonak app.
  • Tap "Pair device" and follow the on-screen instructions.
  • When prompted, turn your hearing aids off and then back on to enter pairing mode.
  • The app will search for your hearing aids; once detected, select them to pair.

For Non-Rechargeable Hearing Aids:

  • Open the myPhonak app.
  • Tap "Pair device" and follow the on-screen instructions.
  • When prompted, turn your hearing aids off and then back on to enter pairing mode.
  • The app will search for your hearing aids; once detected, select them to pair.

3. Confirm Pairing

Once paired, the app will display a confirmation message.

Troubleshooting Tips:

  • If pairing fails, ensure your hearing aids are within range and that Bluetooth® is enabled.
  • Restart both your smartphone and hearing aids, then attempt the pairing process again.

MyPhonak hearing aid app for iPhone

The myPhonak app for iPhone is a comprehensive tool designed to enhance the user experience for Phonak hearing aid users. Available for free on the App Store, this iPhone hearing aid app offers a range of features to personalize and control hearing settings. With the myPhonak app for iPhone, users can adjust volume levels, change programs, and fine-tune sound settings to match their preferences. The app also provides an equalizer for personalized sound customization, allowing for a tailored listening experience. A notable feature of the myPhonak app is Remote Support, which enables users to have live video consultations with their hearing care professional for real-time adjustments. Additionally, the app offers health tracking capabilities, allowing users to monitor steps, activity levels, and wearing time. The myPhonak app is compatible with Phonak Bluetooth hearing aids and requires an iPhone running iOS 15.0 or later. It is one of several hearing aid apps for iPhone designed to provide users with greater control and customization of their hearing experience. By offering personalized control, health data monitoring, and remote assistance, the myPhonak app for iPhone empowers users to optimize their hearing aid performance and improve their daily listening experience.

Phonak hearing aid app for Android

The myPhonak app for Android is a powerful companion for Phonak hearing aid users, designed to enhance their hearing experience with advanced customization and remote support features. By connecting to compatible Phonak hearing aids via Bluetooth®, the app allows users to personalize their settings, monitor health data, and receive professional assistance from their smartphone. With the Phonak hearing aid app for Android, users can control volume, switch between listening programs, and fine-tune sound settings using an intuitive equalizer. Additional features like noise reduction and speech focus help optimize sound quality in different environments, ensuring a comfortable listening experience. A key function of the SV Phonak app for Android is its Remote Support feature, which enables live video consultations with a hearing care professional for real-time adjustments. The app also includes health tracking tools, allowing users to monitor steps, activity levels, and hearing aid wearing time. The Phonak app for Android is compatible with Phonak Bluetooth hearing aids and requires an Android device running version 8.0 or newer. It is available for free download on the Google Play Store. By offering personalized control and remote assistance, the myPhonak app for Android empowers users to optimize their hearing aid performance and improve their daily hearing experience.

MyPhonak app compatibility and compatible phones

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myPhonak is compatible with a wide range of Phonak hearing aids, including Audéo, CROS, Virto, Naída, Bolero, and more. It supports both iOS (version 15+) and Android (OS 8.0+ with Bluetooth 4.2+). Users can download the app on the App Store or Google Play to unlock its full potential. Phonak also offers other hearing-related apps and resources, including an Online Hearing Test and a tool to find a hearing care provider, ensuring comprehensive support for hearing aid users.

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How to install and set up MyPhonak app

The app is available for iOS (15+) and Android (8.0+) devices and can be downloaded from the respective app stores. During setup, users must accept the privacy policy and can choose to share usage and health data to improve the app’s features. Creating a myPhonak account is optional but required for accessing health tracking features.

Myphonak app for Windows

The myPhonak app is designed to enhance the user experience for Phonak hearing aid users by providing personalized control and monitoring. While the app is primarily available for iOS and Android devices, there is no official version of the myPhonak app for Windows 10 or any other Windows operating system. For Windows users seeking to connect their Phonak hearing aids to a computer, Phonak offers the Target software. This professional tool is intended for hearing care professionals to adjust and fine-tune hearing aids. It is not designed for consumer use and requires specialized training to operate effectively. Some users have explored alternative methods, such as using Android emulators on Windows PCs to run the myPhonak app. However, this approach is not officially supported and may not provide a reliable or optimal experience. 

How to use MyPhonak app: user guide

The myPhonak app, developed by Sonova AG, is a powerful tool designed for users of Phonak hearing aids with Bluetooth connectivity. It enhances the user experience by offering advanced hearing aid controls, health tracking, and remote support from hearing care professionals.

Key Features & Functionality

  1. Seamless Hearing Aid Integration: Pairing Phonak hearing aids with the app is straightforward. Users must enable Bluetooth, follow the in-app instructions, and ensure their devices remain connected for automatic reconnection. This allows full access to the app’s control features.
  2. Advanced Remote Control: The app serves as a remote control for hearing aids, offering volume adjustments, program selection, and fine-tuning through an intuitive interface. Users can customize settings like ambient balance, noise reduction, and equalizer levels to suit different environments. Additionally, they can save and manage custom hearing aid programs.
  3. Health Data Tracking: The app’s Health section enables users to monitor wearing time, steps, activity levels, heart rate, and calories burned. Personal health goals can be set and tracked, and data can be synchronized with Apple Health for better health management.
  4. Remote Support & Hearing Care Assistance: A standout feature of myPhonak is Remote Support, which allows users to connect with their hearing care professional via video calls for remote adjustments. Users need a stable internet connection and must grant access to their microphone and camera. The app also provides troubleshooting support for connectivity issues.
  5. Device Management & Settings: Through the Devices section, users can view battery status, manage hearing aid programs, and adjust streaming settings. The app allows modifications or resets to existing programs, ensuring optimal hearing aid performance.

Safety & Compliance

  • The myPhonak app is designed for individuals aged 18+ with mild to profound hearing loss. While the app offers personalized adjustments, it does not replace professional medical advice. Users experiencing sudden hearing changes, pain, or dizziness should consult a specialist.

Additional instructions for a proper use

  • How do I use the app to set up my hearing aids to suit my unique hearing needs? Your hearing aids are initially fitted by a hearing care professional to match your specific auditory profile. Once this professional fitting is completed, the myPhonak app allows you to fine-tune your settings using its Remote Control feature. This functionality provides both simple and advanced sound modifications, such as adjusting volume, activating special features, and creating customized programs for various listening environments. For further guidance, please refer to our video, which explains how to use remote control and advanced settings effectively.
  • How do I connect with my hearing care professional remotely to adjust my hearing aids? To connect with your hearing care professional through remote support, ensure your hearing aids are powered on and connected to the app. Open the myPhonak app, navigate to the [Support] section, and select [Start a session]. Then choose [Start Remote Support] and join the waiting room. Once your professional initiates the call, accept the incoming connection to begin your remote session.
  • How can I use the app to track how I’m adjusting to my hearing aids in my everyday life? The Remote Control feature within the myPhonak app lets you make both basic and advanced sound modifications. You can update an existing program or save your adjustments as a new program. If you notice beneficial changes, discuss with your hearing care professional whether these modifications can be integrated into your automatic programs. This collaboration helps reduce the need for frequent fine-tuning during your day.
  • Can I use the app to set up personal health goals? Yes, users of Lumity and Paradise rechargeable hearing aids can set optional motivational goals. The myPhonak app allows you to track average wearing times across different sound environments—calm, noisy, or while enjoying music and streaming. Additionally, you can set step goals to encourage increased hearing aid usage and overall activity. These features work together to help you acclimatize to your hearing aids while promoting a more active lifestyle.

MyPhonak app reviews from users

Charger Phonak

The myPhonak app, a leading Phonak hearing aids app, has received a variety of reviews from users on verified platforms such as the Apple App Store and Google Play. Many reviewers praise the app for its user-friendly design and intuitive interface, which make managing hearing aids straightforward. Users appreciate the ease with which they can adjust volume levels, change programs, and monitor battery life, all of which enhance the overall experience of using Phonak hearing aids. The app’s seamless connectivity with Bluetooth-enabled hearing aids is frequently highlighted as a key advantage. Some reviews also mention minor issues such as delayed connectivity or occasional pairing difficulties. These concerns are addressed in the official myPhonak app manual provided by Phonak, which offers troubleshooting steps to resolve connectivity problems. Despite these isolated issues, the general sentiment remains positive. Users report that regular updates and continuous improvements have made the myPhonak app more reliable and effective over time. Overall, the feedback from myPhonak app reviews from users reinforces its value as an essential tool for optimizing hearing aid performance. For further details, potential users are encouraged to consult verified reviews on the official app store pages. These verified insights greatly aid new users worldwide.

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MyPhonak Junior app for hearing aids

The MyPhonak Junior app is specifically designed to support children using Phonak hearing aids, making it easier for parents and caregivers to manage hearing settings. As part of the Phonak ecosystem, this app offers a tailored hearing solution that provides the necessary adjustments for the younger audience. The MyPhonak app allows caregivers to adjust volume, change programs, and monitor the hearing aid's performance remotely, ensuring children's hearing needs are met with real-time control.

The app works in tandem with My Phonak hearing aids, ensuring compatibility to deliver optimal sound quality. Parents can also set various volume or program restrictions to help manage the hearing aids, guaranteeing the child’s safety and comfort. The myPhonak application facilitates tracking the hearing aid status, such as battery life and program activation. It’s especially useful as children’s hearing needs can evolve, so the app provides a convenient interface for adjustments without needing a visit to the clinic each time. While the app offers many user-friendly features, some users may experience challenges similar to those reported with the main myphonak application—issues like connectivity and pairing.

For troubleshooting, the app's user manual or Phonak's customer support can be consulted to resolve any challenges. for 13 seconds. The MyPhonak Junior app for hearing aids is a specialized extension of the my phonak app, designed to cater to the unique needs of young users. Official sources from Phonak confirm that this myphonak application offers an intuitive interface and simplified controls to help children engage effectively with their hearing aids. By providing a user-friendly experience, the my phonak hearing aid app supports early auditory development and encourages independence among its younger users. Developed with input from hearing care professionals, the MyPhonak Junior app streamlines the process of managing hearing settings, ensuring that children can easily adjust their devices in a safe and controlled environment. This dedicated application not only simplifies routine adjustments but also facilitates remote monitoring and support, allowing parents and professionals to work together to optimize hearing performance.

The MyPhonak Junior app is available for download on compatible devices and functions seamlessly within the broader Phonak ecosystem. Its design emphasizes ease of use and reliability, reflecting Phonak’s commitment to creating technology that meets the specific needs of children. For further information and detailed guidance, users are encouraged to consult official documentation available on Phonak's website and authorized resources.

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MyPhonak app problem resolution

The myPhonak app is an essential tool for managing Phonak hearing aids, yet some users experience problems when the myphonak app won't connect. Verified sources, including the myphonak app manual provided by Phonak, outline common connectivity issues and offer troubleshooting steps. A frequent challenge is that the phonak application may not establish a connection due to Bluetooth pairing issues. Users should first verify that their hearing aids are fully charged and in pairing mode before attempting to connect. It is also crucial to ensure that the smartphone’s Bluetooth is enabled and meets the compatibility requirements described in the myphonak app manual. If the myphonak app won't connect, restarting both the smartphone and the hearing aids can resolve temporary glitches. Additionally, checking for updates of the phonak application on the App Store or Google Play Store is recommended, as new versions often address connectivity problems. Sometimes, interference from other Bluetooth devices or environmental factors may disrupt the connection process. For persistent issues, users should consult their hearing care professional or visit Phonak’s official support page for further guidance. Following the detailed steps in the myphonak app manual can improve connectivity and ensure optimal performance of your hearing aids, enhancing your experience.

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How to Reconnect Your Hearing Aids to the myPhonak App

Modern hearing aids offer impressive smartphone connectivity through dedicated applications like the myPhonak app. This powerful tool lets you adjust volume, switch programs, modify equalizer settings, and even create custom programs. However, if your hearing aids disconnect from your phone, here’s how to get them reconnected.

Quick Fixes to Try First

Before opting for a complete reset, try these simple steps:

Force Close and Restart the App

  • iPhone: Swipe up from the bottom halfway, then swipe the app off the screen.
  • Android: Tap the three-line menu and swipe the app away.

Reopen the myPhonak app.

Restart Your Hearing Aids

  • Rechargeable Models: Press and hold the bottom button until a red light appears, then press again to power back on (watch for a green flash).
  • Battery Models: Simply open and close the battery doors.

These steps can often resolve connection issues since hearing aids remain in pairing mode for about 90 seconds after being turned on.

Complete Reset Process

If the quick fixes don’t work, try unpairing and reconnecting your devices:

Settings

For iPhone Users:

  • Go to Settings > Bluetooth.
  • Locate all Phonak connections (there might be 2-3 entries).
  • Tap the "i" icon next to each and select "Forget This Device".

For Android Users:

  • Open Settings > Bluetooth and Connections.
  • Find and delete all Phonak entries.
  • Next, open the myPhonak app, navigate to the Devices tab, select your hearing aid model, and tap "Forget my devices".

Reconnecting Your Devices

  • Turn your hearing aids off and on.
  • Go to your phone’s Bluetooth menu and wait for the hearing aids to appear. (Note: You’ll see only one connection even if you have two hearing aids.)
  • Select the Phonak connection and tap "Pair" when prompted.
  • Finally, open the myPhonak app, tap "Pair new device", and follow the on-screen instructions. If you wear two hearing aids, ensure both appear before pairing each device.

Additional Tips and Help

If problems persist, contact Phonak’s Bluetooth support or consult your hearing care professional. To prevent future issues, keep your phone’s operating system and the myPhonak app updated, maintain proper hearing aid care, and remain within Bluetooth range.

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