Privacy policy

This Privacy Policy applies to any personal information you provide us through this website at earpros.com/au. This version of our website is designed for use only by residents of Australia.  This Privacy Policy outlines how by Amplifon S.p.A. with registered office at Via Ripamonti 133, 20141 Milan (“we”, “us” or “our”), may collect and use information from you for the Purpose noted below. This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and other Australian laws specific to the collection of health information (“Applicable Laws”). We are committed to protecting the privacy of your personal information and we invite you to read the following policy.

We collect and hold certain personal information that is specific to you and may include your contact information such as, full names, addresses, phone numbers, and email addresses.  We may also collect and hold your responses to certain questions which help us to identify the services and promotional initiatives which may be of interest to you consistent with the Purpose (collectively your answers and personally identifiable information is your “Personal Information”). 

We may also collect and hold information about the physical location of your mobile device using GPS or other location technologies, such as sensor data from your mobile device providing information about nearby Wi-Fi access points and cellular network towers (“Location Information”). You have the ability to control access to Location Information through the control settings on your device.

We may also collect and hold information regarding your use of our website through software application tools and data files, such as cookies, web log files, IP addresses, device state information, unique device identifiers, device hardware and OS information, and information relating to how the website is functioning (“Usage Information”).  You have the ability to control access to such Usage Information through the control settings on your device.

Please note that your election to remove our access to Personal Information, Location Information or Usage Information may impact our ability or that of our affiliates to provide you with the services and promotional initiatives noted below as the Purpose. If you have any questions about our use of Personal Information, Location Information or Usage Information, please feel free to contact us.

The personal information we ask you to provide (i.e. your “Personal Information”) is collected in order for our affiliate operating in your area of residence to get in touch with you to book a hearing test (in Australia, this affiliate is National Hearing Centres Pty Ltd), as well as to allow us and our affiliates to keep you updated on specific promotional initiatives we believe may be of interest for you (the “Purpose”). In particular, we collect Personal Information through our website and disclose it to the affiliate operating in the territory where you live in order to allow our affiliate to pursue the Purpose. We use your Personal Information to:

• Ensure the correct affiliate may then contact you by traditional means - by mail or telephone - or automated - such as mms, sms, email, WhatsApp or automated calls.
• Respond to any requests you make to us regarding your rights under the Applicable Laws.
• Perform data analytics.
• Communicate with you, including as noted above by our affiliate or in response to any request you make or question you may ask through our contact information.
• Provide you with information on hearing testing or promotional initiatives.

We use Location Information to ensure the appropriate affiliate contacts you.

We use Usage Information to assess our products, services and customer support, and enhance, improve and develop new products and services.

We reserve the right to remove this data from our archive if it is inaccurate, incomplete or outdated.

You may voluntarily elect to provide us with the personal information requested by us; your provision of this personal information is optional. However, if you elect to not provide us with your personal information, we will be unable to invite you to participate in our affiliate’s hearing test or propose promotional initiatives that may be of interest to you (i.e. the Purpose).

In any case, even if you give your consent, you have the right to withdraw it at any time, without prejudice to the lawfulness of processing before withdrawal.

Except for our affiliates, we will not share Personal Information, Location Information or Usage Information with an unaffiliated third party without your prior authorisation, unless doing so is necessary (1) to operate our business, which may involve us disclosing your Personal Information to our service providers and professional advisers, (2) to enforce this Privacy Policy, to comply with Applicable Laws or other laws which apply to us or our affiliates, or to protect the rights, property or safety of us or others, (3) to comply with a valid order or process from a public authority, (4) to protect against misuse or unauthorised use of our website, (5) to detect or prevent criminal activity or fraud, or (6) in the event that we or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganisation, consolidation or liquidation, in which case such information may be one of the transferred assets.

Data security is implemented through appropriate physical, administrative, and technical safeguards we put in place and operational procedures we follow to protect your Personal Information in accordance with Applicable Laws. We protect your transactions involving your Personal Information over the Internet using appropriate secure technology. 

We are located in Italy, and some of the persons to whom we disclose Personal Information (as described above) are located outside Australia.

• Access: You may request access to the Personal Information we hold about you.
• Correction: You may ask to correct or supplement the Personal Information you have provided to us if it is inaccurate.
• Complaint:  You may make a complaint about our handling of your Personal Information, including if you believe we have not complied with the Australia Privacy Principles.

At any time, you may ask to exercise these rights by sending an email to: privacy-AU@earpros.com.

Each communication sent to the e-mail address stated above should contain at least the following mandatory information:

• Your name and surname;
• Your state of residence;
• The type of the request.

There are certain circumstances in which we may decline your request, and if we choose to do so we will inform you of the reason for doing so.

We may modify, alter or update our privacy policy at any time, so we encourage you to review our privacy policy frequently. We will not provide individual notice to you of changes to our privacy policy, but when we make updates to our privacy policy, we will update the date in this section.