Oticon Companion app for hearing aids

The Oticon Companion app is an innovative application that improves the use of Oticon hearing aids. It offers a user-friendly interface and advanced features for customizing hearing aids. This app represents a significant advance in the digital development of hearing aid technologies and enables users to personalize their hearing experience.

What is the Oticon app?

The Oticon Companion app is a new smartphone application developed by Oticon that substitutes the old one, Oticon On, providing users with additional control, customization, and features for their hearing devices. The app is designed to work in conjunction with Oticon's range of hearing aids.

How to download the Oticon hearing aid app

To download the Oticon hearing aid app, you can follow these steps:

  • Visit App Store or Google Play Store: Depending on whether you are using an iOS or Android device, go to the respective app store and search for "Oticon Companion".
  • Select the App: Once you find the Oticon hearing aid app in the search results, tap on it to open the app page, you should see a "Download" or "Install" button. Tap on it to start the download process.
  • Install the App: After the download is complete, the app will automatically install on your device. If it doesn't install automatically, you may need to tap on the app icon to initiate the installation process.
  • Open the App: Once the installation is complete, you can open the Oticon hearing aid app from your device's home screen or app drawer.
  • Set Up and Use: Follow any on-screen instructions to set up the app and pair it with your Oticon hearing aids. You may need to enable Bluetooth and grant any necessary permissions for the app to function properly.
  • Explore Features: Once the app is set up, you can explore its features, such as adjusting hearing aid settings, checking battery status, and accessing additional functionalities provided by Oticon.

By following these steps, you should be able to download the Oticon Companion app and start using it with your Oticon hearing aids. If you encounter any difficulties during the download or setup process, you can refer to the app's user guide or contact Oticon customer support for assistance.

Oticon Companion app: a guide on pairing

A young woman holding a TV remote while using the hearing aids on her sofa

How to pair hearing aids to the Oticon app? After downloading the Oticon hearing aid app, the first step is to pair your hearing aids with your device. Follow these steps:

  1. Ensure your hearing aids are turned on and within Bluetooth range of your smartphone or tablet
  2. Open the Oticon Companion app on your device and once logged in, navigate to the app's settings or pairing section
  3. Select the option to pair new hearing aids
  4. The app will search for available devices. When your Oticon hearing aids are detected, select them from the list
  5. Follow any additional prompts to complete the pairing process
  6. Once paired successfully, you can customize your hearing aid settings, adjust volume levels, and access other features within the Oticon Companion app

Compatibility of the Oticon Companion app

The compatibility of the Oticon app depends on the specific model of your hearing aid and the operating system of your smartphone or tablet. Here's a general overview:

  • Hearing aid compatibility: The Oticon app is typically designed to work with Oticon's range of Bluetooth-enabled hearing aids. These may include models such as Oticon Opn, Oticon Opn S, Oticon Xceed, and Oticon Real. However, compatibility may vary depending on the specific features and technology of each hearing aid model.
  • Operating system compatibility: The Oticon app is available for both iOS and Android devices. It can be downloaded from the Apple App Store for iOS devices (iPhone, iPad, iPod touch) and from the Google Play Store for Android devices (phones and tablets).

It's essential to check the specific compatibility requirements for your Oticon hearing aids and your smartphone or tablet before downloading the Oticon app. You can typically find this information on the Oticon website or in the app store listing for the Oticon app. Additionally, your hearing care professional can provide guidance on compatibility and assist you with setting up and using the Oticon app with your hearing aids.

Oticon Companion app for iPhone

To pair your Oticon hearing aids with the Oticon Companion app on your iPhone, follow these steps:

  • Ensure your hearing aids are turned on and within Bluetooth range of your iPhone.
  • Download and install the Oticon Companion app from the App Store.
  • Open the Oticon Companion app on your iPhone.
  • Follow the on-screen instructions to create an account or sign in if you already have one.
  • Once logged in, navigate to the app's settings or pairing section.
  • Select the option to pair new hearing aids.
  • The app will search for available devices. When your Oticon hearing aids are detected, select them from the list.
  • Follow any additional prompts to complete the pairing process.

Once paired successfully, you can customize your hearing aid settings, adjust volume levels, and access other features within the Oticon Companion app.

Oticon Companion app for Android

To pair your Oticon hearing aids with the Oticon Companion app on your Android device, follow these steps:

  • Ensure your hearing aids are turned on and within Bluetooth range of your Android device.
  • Download and install the Oticon Companion app from the Google Play Store.
  • Open the Oticon Companion app on your Android device.
  • Follow the on-screen instructions to create an account or sign in if you already have one.
  • Once logged in, navigate to the app's settings or pairing section.
  • Select the option to pair new hearing aids.
  • The app will search for available devices. When your Oticon hearing aids are detected, select them from the list.
  • Follow any additional prompts to complete the pairing process.

Once paired successfully, you can customize your hearing aid settings, adjust volume levels, and access other features within the Oticon Companion app.

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Oticon Companion app: key features

The Oticon Companion app offers a range of features designed to enhance your hearing aid experience. Some of the key features include:

Adjusting hearing aid sound

 

To adjust the volume of your hearing aid, tap the sound icon located at the bottom left of the screen (on the tab bar). You can modify the volume simultaneously on both hearing aids or separately for each one.

Changing listening programs

 

Switch between different listening programs based on your current situation. Your audiologist can create up to four different listening programs, including Tinnitus SoundSupport, Additional programs for TV Adapter, EduMic, and ConnectClip might be available.

Find My Hearing Aids

 

The Find My Hearing Aids feature helps locate your hearing aids if they're misplaced. Access it by tapping the hearing aid icon at the bottom of the screen and then selecting Find My Hearing Aids.

Customizing sound

 

Use the sound equalizer to adjust surrounding sounds' pitch through the hearing aids and suppress non-vocal background noise from the sides and shoulders using SpeechBooster to focus on speech in noisy environments. Access the sound controls by tapping the sound icon on the bottom left of the screen (on the tab bar) and tap the SpeechBooster icon on the bottom right of the screen to view the SpeechBooster text and enable or disable it.

Streaming music and audio

 

Once paired, music or audio played on your mobile device will be automatically sent to your hearing aids. Stop the music or audio playback on the device to pause it in the hearing aids. You can use the Streaming Equalizer to adjust transmitted sound when streaming music or audio to the hearing aids from devices like phones, TV Adapters, or ConnectClip.

Oticon RemoteCare

 

Do you need to sort out your hearing aids? The Oticon Companion app has got you covered with RemoteCare, letting you link up with your audiologist right from the comfort of your own home. The app works with all Oticon Bluetooth hearing aids and is available for iPhone, iPad, and Android devices. With RemoteCare, you can fine-tune your hearing aids remotely and get expert advice from your audiologist, all without having to leave the house.

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Tinnitus SoundSupport in Oticon app

Tinnitus SoundSupport, an integral feature of Oticon hearing aids, incorporates a sound generator. Tailored programs within the hearing aids enable you to access a variety of sounds that divert your focus from tinnitus. With the Oticon Companion App, users of Oticon hearing aids can easily adjust their tinnitus relief sounds. Here's an overview:

  • Purpose: The Oticon Tinnitus Sound app is designed to help manage tinnitus symptoms by providing a selection of soothing sounds and relaxation exercises.
  • Features: The app offers a variety of customizable soundscapes that users can listen to, including nature sounds, white noise, and gentle melodies. These sounds can be adjusted in volume and frequency to suit individual preferences and needs.
  • Tinnitus Management: By providing background sounds that can help mask or distract from the perception of tinnitus, the app aims to reduce the perceived severity of tinnitus symptoms and improve overall well-being.
  • Personalization: Users can create customized soundscapes by combining different sounds and adjusting settings such as volume, pitch, and modulation.
  • Additional Resources: In addition to sound therapy, the app may include relaxation exercises, mindfulness techniques, and educational resources to support tinnitus management and improve coping strategies.
  • Integration with Oticon Devices: The Tinnitus SoundSupport feature is a sound generator integrated into Oticon hearing aids, allowing users to stream sound therapy directly to their devices for a seamless and personalized tinnitus management experience.
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Oticon app: discover more on volume control

Check out the video for a brief tutorial on how to properly change the volume or mute your Oticon hearing aids through the Oticon Companion app.

FAQs about the Oticon app

Which Oticon app do I need?

The right Oticon app is called Companion, Oticon On is the oldest version. The new app provides various  innovative functionalities to support users in managing their hearing aids effectively.

How to turn off the Oticon app?

To turn off or close the Oticon app on your smartphone or tablet, you can follow these general steps:

  • Return to Home Screen: If you're currently using the Oticon app, press the home button on your device to exit the app and return to the home screen.
  • Swipe Away: On some devices, you can close apps by swiping them away from the recent apps list. Depending on your device, this may involve swiping up from the bottom of the screen or swiping sideways through a list of recently used apps. Find the Oticon app in the list of recent apps and swipe it away to close it.
  • Use Task Manager (Android): On Android devices, you can also use the task manager to close apps. This typically involves tapping the multitasking or recent apps button (usually represented by a square or overlapping rectangles) and then swiping the Oticon app away or tapping a close button.
  • Force Stop (Android): In some cases, you can force stop an app through your device's settings menu. Go to Settings > Apps > Oticon app, then tap "Force Stop" to close the app.
  • Use App Switcher (iOS): On iOS devices, you can use the app switcher to close apps. This involves double-clicking the home button (on older devices) or swiping up from the bottom of the screen and pausing slightly in the middle of the screen (on newer devices) to bring up the app switcher. Find the Oticon app in the app switcher and swipe it up or tap the close button to close it.
  • Restart Device: If you're having trouble closing the Oticon app, you can try restarting your device. This can sometimes resolve issues with apps that aren't responding or closing properly.

These steps should help you turn off or close the Oticon app on your device. Keep in mind that the exact method may vary slightly depending on your device model and operating system version.

How to update Oticon the app?

To update the Oticon app, follow these general steps:

  • Check for Updates: Open the app store on your device (such as the Apple App Store for iOS devices or Google Play Store for Android devices).
  • Search for the App: Use the search function within the app store to find the Oticon app.
  • Check for Updates: If there is an update available for the Oticon app, you should see an "Update" button next to the app listing.
  • Download and Install: Tap on the "Update" button to download and install the latest version of the Oticon app.
  • Follow Prompts: Depending on your device settings, you may need to enter your Apple ID password or Google account password to initiate the update process. Follow any on-screen prompts to complete the update.
  • Restart the App: Once the update is installed, you can open the Oticon app to start using the latest version with any new features or improvements.

Alternatively, some devices may have an automatic app update feature enabled by default. In this case, the Oticon app may update automatically whenever a new version is available, without requiring manual intervention. You can check your device's settings to see if automatic updates are enabled for apps.

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